There’s a lot of hype around the Wag! app in Hoboken these days because, let’s face it, tech is cool, and we wouldn't be human if we didn't want to tell our friends “Yep, my Wag! dog walker is walking my pup today. I booked him on the app like he was an Uber driver to my address, and he's there as we speak. It was total magic. I'm such a boss right now."
Your Dog Isn't an Uber
But a dog walker isn't like an Uber driver because your front door isn't a car door anyone can open, your dog isn’t a car anyone can drive and a dog walk for your dog isn’t a trip anyone can take. Just because someone can enter your home, take your dog from it and walk doesn’t mean they have the character and experience to care for your family.
Ask the Hard Questions
Would you order your dog groomer through the Wag! app? What about your vet? Are you kidding? Your dog means way more to you than that. Before making such a serious decision, you need to know whether the dog groomers or vets are experienced, reputable dog professionals in your community. You do the research and ask questions.
So why should it be any different for a dog walker whose service is even more intimate and personal for you than a dog groomer's or vet's? Of course not. A dog walker is truly solo in your home (your refuge, folks) and caring for your dog (your family, folks) much more often, not every month like a dog groomer or every six months like a vet.
Read True Local Stories
And when you do order a dog walker like they're an Uber driver, and your Uber driver (uh, your dog walker) shows up, the following can happen, which is a verbatim account, with names removed, of a family's Wag! app experience in Hoboken:
"On our home security cameras, we noticed that the dog walker decided to stay in our apartment well after the walk ended. My wife likes to check in on our dog post-walk to see how long it takes him to settle down, and when she noticed he wasn’t in his playpen, she saw the dog walker sitting on a chair and noticed that our bedroom door was open which had been shut. We then saw the guy walk through our apartment looking through bags and then sitting on our couch looking through the drawers of our coffee table, casually taking items out and looking at them. Then my wife had trouble connecting to one of the cameras. The dog walker had unplugged it. We have another camera that he mustn't have noticed. I virtually turned it towards him to take shots of him sitting on our couch going through our things while our dog sat by his feet. We were able to take photos of him caught in the act, and they were time-stamped. This was at least twenty minutes after the walk had ended. I didn’t want to call him out through the camera's two-way microphone out of fear that he would have done something irrational to our dog and home. So I just called his cell, and once he saw I was calling, he got up, tossed our dog in his playpen and left. Thankfully, our dog wasn't hurt and nothing appears to have been stolen, but the incident left us feeling uncomfortable and violated."
Here's another Hoboken family that talks about their Wag! app experience. It's the only third-party online review the Wag! app has for Hoboken, and it's on Google as a one-star review. These two images are of this Wag! App Hoboken review:
These families were lucky to be unharmed. The web reveals far worse when you think your dog walker is like your Uber driver. Just search Wag! hurt dog, Wag! lost dog or Wag! theft to learn what happened to good families who used the Wag! App to book a dog walker.
Read the Awful Fine Print
So why do folks continue to use the Wag! app? It's on-demand. It's on-trend. Look, we get that you want high-tech 21st Century out of a human, but your dog doesn’t. What do they want? They want very dependable, devoted, familiar, reliable and safe humans.
Your dog won’t be able to tell you this, so you'll have to educate yourself and choose for them. Read the Wag! app's disclaimer of warranties (uh, non-warranty) to know that they're not what your dog wants and, because you love them, not what you want:
Wag! Disclaimer of Warranties
Wag! makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the services.
Wag! does not represent or warrant that:
A. The use of the services will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data,
B. The services will meet your requirements or expectations,
C. Any stored data will be accurate or reliable,
D. The quality of any products, services, information, or other material purchased or obtained by you through the services will meet your requirements or expectations,
E. Errors or defects in the services will be corrected, or
F. The service or the server(s) that make the service available are free of viruses or other harmful components.
The services are provided to you strictly on an 'as is' basis.
All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by Wag!.
Wag! makes no representation, warranty, or guaranty as to the reliability, safety, timeliness, quality, suitability or availability of any services, products or goods obtained by third parties through the use of the services.
You acknowledge and agree that the entire risk arising out of your use of the services, and any third party services or products, remains solely with you, to the maximum extent permitted by law.
Refer to the True Dog Pros
So don't let a national app trump a local Hoboken dog walking company with five-star standards. You expect this from other dog pros. Expect it from your Hoboken dog walker.
Local beats national across the board. The vast majority of consumers find that local businesses outperform national chains on trustworthiness, service and quality.
Media: Pix11, CBS, ABC, Bloomberg & Wesley Young
Thank you for reading!